Return & Refund Policy

Last updated: 30 March 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on cardio-a.net (the "Website"). Please read this page carefully before placing an order for Cardio A. By ordering our products, you agree to the terms described below, in addition to our general Terms and Conditions.

1. General Information

Cardio A is a food supplement in capsule form, designed to support the maintenance of normal blood pressure values. As a consumable product, specific hygiene and safety rules apply. For health protection and safety reasons, we can only accept returns of products that meet the conditions described in this policy.

2. Right of Withdrawal for Consumers

If you are a consumer (an individual purchasing for personal use and not for resale), you may have a legal right to withdraw from your purchase within a certain period, depending on the laws applicable in your country.

2.1 Withdrawal period

You may cancel your order and request a refund within 14 days from the day you or a person indicated by you physically receives the products, unless a longer period is required by local law. This is known as the cooling-off period.

2.2 Conditions for exercising the right of withdrawal

To exercise your right of withdrawal, the following conditions must be met:

You must inform us of your decision to withdraw within the withdrawal period, using the contact details provided below.
The product must be unopened, unused, and in its original packaging, with all seals, labels, and protective films intact.
Products that have been opened, used, or whose packaging has been damaged in a way that prevents safe re-sale cannot be returned, except where they are defective or damaged on arrival.

3. How to Request a Return

3.1 Notification

To start a return, please contact us by email at [email protected] within the withdrawal period. Include the following information:

Your full name and contact details
Order number
Purchase date and delivery date
Product(s) you wish to return
Reason for the return (optional but helpful for us to improve)

We will reply with instructions on how and where to send the product back.

3.2 Returning the product

Unless otherwise stated in writing, you are responsible for the cost and organization of returning the product to us. Please follow these guidelines:

Use secure packaging to protect the product from damage during transport.
Include a copy of the order confirmation or invoice inside the parcel.
Use a trackable shipping service where possible, and keep proof of postage.

We are not responsible for products lost or damaged during return shipping if they were not sent according to these instructions.

4. Inspection and Approval of Returns

Once we receive your returned item, we will inspect it to verify its condition. We will notify you by email whether your return has been approved or rejected.

Approval criteria include:

Return requested within the applicable time limit.
Product in original, unopened packaging, with safety seals intact, unless the return is due to damage or defect.
Product not showing signs of misuse, tampering, or storage in unsuitable conditions.

5. Refunds

5.1 Amount of refund

If your return is approved, we will refund the amount you paid for the returned product, including the original standard shipping cost where required by law. If you chose a premium shipping method (for example, express or next-day delivery), we may refund only the cost of the basic shipping option, where applicable.

5.2 Method and timing of refund

Refunds are made using the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Once the return is approved, we will process the refund as soon as reasonably possible, and in any case within the timeframe required by applicable law.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Defective or Damaged Products

We aim to ensure that Cardio A products reach you in good condition. If you receive a product that is defective, damaged, or appears to have been tampered with, please contact us immediately.

6.1 Reporting problems

Within a reasonable time after delivery, please email us at [email protected] and provide:

Your order number
Clear description of the issue
Photos of the product, packaging, and any visible damage (if applicable)

6.2 Remedies

Where a product is confirmed to be defective or damaged on arrival, we will, in line with applicable consumer protection laws, offer one of the following solutions:

Replacement of the product, at no additional cost to you; or
Refund of the purchase price, including any shipping costs you paid for that item.

We may ask you to return the defective product or safely dispose of it, depending on the situation and local regulations.

7. Non-Returnable Items

For reasons of hygiene, safety, and product integrity, we cannot accept returns in the following cases, except where required by law:

Products that have been opened, used, or partially consumed.
Products whose original seals or protective packaging have been broken.
Products not purchased directly through cardio-a.net.
Products returned after the expiration of the withdrawal or return period, unless defective.

8. Exchanges

We do not generally offer direct product-for-product exchanges. If you wish to receive a different product or quantity, the usual process is:

Return the original unopened product according to this policy.
Place a new order for the desired product through the Website.

9. Important Health Note

Cardio A is a dietary supplement intended to support the maintenance of normal blood pressure values, as part of a balanced lifestyle. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease. If you decide that the product is not suitable for you, please consult a healthcare professional before making changes to your supplement regimen. Our refund policy does not replace medical advice.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our Website with a revised "Last updated" date. Please review it periodically.

11. Contact Us

If you have any questions about returns, refunds, or this policy, please contact our customer support team:

Email: [email protected]
Website: https://cardio-a.net